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Most of what we build is custom — tell us how your operation runs and we'll map the fit.
Custom SaaS Development
Custom SaaS Products Built for Real Customer Workflows. A SaaS product has to work for the customer using it and for the team operating it behind the scenes.
Xupyter builds SaaS platforms with the product workflows, user roles, tenant structure, administration and operational records required to run the service.
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Trusted by 50+ businesses as their technical partner
100+
Projects delivered
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Industries served
8+
Years in business
Common Problems
- Customer workflows are being handled through manual work outside the product.
- Different customer accounts need separate data, permissions or configurations.
- Internal staff lack the administration tools needed to support customers.
- Product records and customer activity are difficult to review across accounts.
- New product requirements keep exposing gaps in the original workflow design.
- Operational tasks such as approvals, notifications or document handling remain manual.
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Trusted by 50+ businesses as their technical partner
What Your Team Does
- Customers create accounts, users and records through the product's defined workflow.
- Users complete the core business process through role-specific screens and permissions.
- Internal administrators review accounts, activity, exceptions and configuration.
- Operational events trigger appropriate notifications or connected system actions.
- Product and customer activity is retained as usable history for support and management.
What You See as the Owner or Manager
- Account-level and overall product activity.
- Administration of customers, users, roles and important configurations.
- Visibility into workflow completion, exceptions and support-relevant activity.
- Operational records that can support product decisions and customer service.
What We Build
Capability | What it handles |
|---|---|
Customer-facing product workflows | and role-specific interfaces. |
Multi-tenant data separation | where the product requires it. |
User | organization, role and permission management. |
Administration panels for | internal operations and support. |
Notifications | documents, workflow states and audit history. |
Subscription or billing-related | workflows where required by the product scope. |
Integrations with external | services and product data sources. |
AI Capabilities
AI capability | What it does | Human control |
|---|---|---|
AI assistant | AI assistants embedded into customer workflows for search, guidance or record actions. | Permissions and supported actions limit what it can access or change. |
Document extraction | Document extraction and classification where customers submit semi-structured information. | Review before important or irreversible actions. |
Natural-language queries | Natural-language queries over customer-owned records. | Limited to permitted business records and actions. |
AI-assisted drafting | AI-assisted recommendations or summaries where the product workflow benefits from them. | Staff reviews the output before sending or committing it. |
Summarization | Internal support assistants that summarize account activity before staff respond. | Users review the generated summary before relying on it. |
How the Project Works
Stage | What happens | Client involvement |
|---|---|---|
Discovery | define the customer journey, product rules, tenant model and internal operations. | Explain the current process, users and constraints. |
Planning | establish the MVP scope, roles, core records, integrations and delivery stages. | Confirm priorities, scope and required integrations. |
Development | build the customer workflow and administration side together. | Review working increments and provide operational feedback. |
Testing and launch | test customer scenarios, permissions, data separation and operational edge cases. | Validate real scenarios and approve the production workflow. |
Support | continue product development based on actual usage and business priorities. | Provide feedback as requirements and processes change. |
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Trusted by 50+ businesses as their technical partner
Frequently asked questions
Quick answers to common questions about this topic.
Client reviews
What clients
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Warehouse owners, manufacturers, retailers, and startup teams on what it was like to work with us.
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Average rating across 50+ reviews
100+
Projects delivered
10+
Industries served
8+
Years in business
4.9/5
Average rating
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